Version 1.3 · Effective October 20, 2026
We want you to be happy with your bricks. If something isn't right, we'll work with you.
You may request a return within 30 days of the delivery date. Items must be returned in the same condition you received them, with all pieces, packaging, and any included extras.
Email support@recklessbricksonline.com with your order number and what you'd like to return. We'll reply with return instructions and the return address. Please don't send items back before you've heard from us.
Once we receive and inspect your return, we'll issue a refund to your original payment method, usually within 5 business days. You'll get an email when it's done. The time for the refund to appear depends on your bank or card issuer.
Our listings describe each item's condition honestly, including any flaws, and show photos of the actual item. Wear or imperfections noted or shown in a listing are not grounds for a "not as described" return. If a listing was inaccurate, that's on us — see above.
Items clearly marked "Final sale" in the listing can't be returned unless they arrive damaged or not as described. This may include certain deeply discounted, clearance, or bulk lots.